Lost or Damaged Merchandise Policy

          Zendex Tool Corp. 

Lost or Damaged Shipped Merchandise Policy 

Zendex Tool Corp. understands that from time to time our products may get damaged in transit due to mishandling by freight carriers or warehouse workers. As such, please read the below the guidelines to process a damaged or lost merchandise claim. 

All claims must be submitted using our Lost or Damaged Shipped Merchandise Claim Form

which can be found here –> Lost or Damaged Shipped Merchandise Claim Form

IF Purchased

OR as an Authorized Distributor via an emailed Purchase Order

Directly from Zendex Tool Corp. via our website 

1. Fill out and Submit Form – Click this link Lost or Damaged Shipped Merchandise Claim Form  or type this URL into your browser https://zendextool.com/terms-conditions/lost-damaged-policy/ to fill out and submit form. 
   • What’s required on form? 
     • Proof of Purchase: Include order confirmation number or PO number
     • Type of Claim (i.e Damaged Items, Missing Items, Lost Shipment)
     • Delivery Details:  Date package was received and address. 
     • Damage Description: Provide a brief description.  Was the box opened or just damaged, and the extent of damage.  Package never received? 
     • Verification of Damages: Clear pictures of the damaged merchandise box, package or pallet must be uploaded for verification (using the upload button on claim form.)
2. Claims Review:  
   • At our sole discretion, Zendex Tool will review the claim information provided to determine if a claim is valid and how to remediate it. We will either:
     • Accept the claim and mail the needed replacement part(s) at no charge along with a tracking email. 
     • Accept the claim and email a pre-paid RMA shipping label for customer to return the unit back to Zendex for replacement or repair. 
     • Decline the claim as not valid. 

IF Purchased from a 3^rd Party Authorized Seller: 

• Customer must submit their claim directly with the authorized seller. 
• Zendex Tool cannot be held responsible for lost or damaged merchandise if the product shipped from the authorized sellers warehouse. 
• Authorized sellers must file claims with their carrier at their sole discretion to seek reimbursement for damages or resolve the claim directly with their customers.  
• Zendex Tool cannot be held responsible for lost or damaged merchandise if the product shipped from an un-authorized sellers. 
  • Sellers are authorized if they have signed the Zendex Tool Authorized Sellers Agreement