ZENDEX TOOL CORPORATION Terms and Conditions of Sale
IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY.
THE TERMS AND CONDITIONS OF SALE (“Terms”) ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORMS DELIVERED BY CUSTOMER ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.
BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED IN ZENDEX TOOL’S INVOICE OR OTHER ZENDEX TOOL DOCUMENTATION, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE UNLESS CUSTOMER AND ZENDEX TOOL HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN.
“We”, “Our” or “Us” refers to ZENDEX TOOL CORPORATION. References to ZENDEX TOOL CORPORATION include references to ZENDEX TOOL and ZENDEX.
Application of Terms; Customer Acknowledgment
These Terms constitute a binding contract between Customer and ZENDEX TOOL. Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on our Website (the “Site”). These Terms are subject to change without prior notice, except that the Terms posted on the Site at the time Customer initially places or modifies an order will govern the order in question.
Governing Law; All Sales made in Connecticut
THESE TERMS AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF CONNECTICUT, WITHOUT REGARD TO CONFLICTS OF LAWS RULES, REGARDLESS OF THE LOCATION OF THE CUSTOMER. ANY DISPUTE, ACTION OR LITIGATION MUST BE BROUGHT IN CONNECTICUT AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN CONNECTICUT, SUBMITS TO JURISDICTION THERE, AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER HEREBY AGREES THAT SUCH VENUE IS APPROPRIATE AND THAT ZENDEX TOOL’S AGREEMENT TO SELL AND DELIVER PRODUCTS TO THE CUSTOMER IS DEPENDENT ON THIS PROVISION.
Prices may be listed in our catalogs and Web site, and are subject to change without notice. Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. In such case, payment terms shall be as set forth in the credit agreement.
We collect sales and use taxes for sales shipped to the State(s) of Connecticut. Additional states may be added without notice. We shall not be liable for handling or customs charges for shipments outside the United States.
Shipping; Risk of Loss; Security Interest
ZENDEX TOOL will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. ZENDEX TOOL charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling, but does not necessarily equal a direct pass-through of such cost to the customer. Risk of loss is upon Customer once we deliver the product to the carrier. Delivery times are estimates only and we shall not be liable for delays.
ZENDEX TOOL retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges unless a free shipping promotion is in place.
Non-US or Export Sales
Sales of our products must follow the Export Administration Regulations of the U.S. Commerce Department and applicable State Department restrictions. Certain hardware products may not be exported to certain countries, or may be exported only with individual licenses; and software that contains DES data and/or encryption technology may not be exported outside the U.S.
The commodities, technology and/or software sold or distributed under these Terms may not be exported or re-exported to countries, entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. Customer represents and warrants that it is eligible to receive products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher. Manufacturers’ warranties for exported products may vary or may be null and void for products exported outside the United States.
7- YEAR LIMITED PRODUCT WARRANTY
WARRANTY REGISTRATION CARD
Please return this warranty card, or register your product online at https://zendextool.com/warranty/. Product
must be registered within 90 days of purchase.
Under this Limited Product Warranty, Zendex products are warranted to be free of defects in material or
workmanship under normal use for seven years from the date of sale to user. Zendex product warranties do not
extend to products purchased from unauthorized third-party sellers or distributors. This Limited Product Warranty
does not apply to products which have not been registered with Zendex, either through the return receipt of this
Warranty Registration Card or online at https://zendextool.com/warranty/ within 90 days from the date of
purchase. This Limited Warranty does not apply to the product’s casters, which are subject to a one-year limited
Any Zendex products or component, exclusive of the product’s casters, claimed to be defective during the
warranty period must be returned directly to Zendex; transportation charges prepaid. The product must be properly
tagged, stating nature of defect; customer’s name, address, date of purchase, and Zendex assigned RMA number
included. You may be asked to email several .jpeg format images to [email protected] in addition to or
in lieu of returning the item.
Any product or component determined defective by Zendex Tool Corporation, due to normal use, will be repaired
or replaced free of charge during the warranty period, and returned prepaid to customer.
This Limited Warranty is void if equipment has been subjected to neglect, misuse, lack of proper lubrication,
careless operation, faulty or deficient service, or if it has been damaged by modification or repair by anyone other
than Zendex Tool Corporation or a Zendex Tool Corporation authorized representative.
The foregoing warranties are exclusive and are in lieu of all other warranties, (whether written, oral, or implied)
including warranty of merchantability in other respects than expressly set forth above and warranty of fitness for
a particular purpose.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
No responsibility is assumed for incidental or consequential damages of any type. Some states may not allow the
exclusion or limitation of incidental or consequential damages, so the limitation may not apply to you.
Limitation of Liability
NEITHER ZENDEX TOOL NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER ZENDEX TOOL NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY ZENDEX TOOL OR ITS AFFILIATES, NEITHER ZENDEX TOOL NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.
We will not be responsible for any delays in delivery which result from any circumstances beyond our control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
Orders; Payment Terms; Interest; Taxes
Orders are not binding upon us until accepted by us. Terms of payment are within our sole discretion. We may invoice parts of an order separately. Customer is responsible for, and will indemnify and hold ZENDEX TOOL harmless from, any applicable sales, use or other taxes or federal, state or local fees or assessments associated with the order. Customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of our costs of collection, including court costs, filing fees and attorney’s fees.
All returns require prior authorization.
Special Orders and custom configurations are not returnable for credit or exchange.
All non-defective returns authorized by The Company are subject to a 15% restocking fee, and must be returned within 10 days from date of invoice. To learn more, read our Returns Policy. Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify ZENDEX TOOL immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Customer Service at 1-800-446-5257 of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for ZENDEX TOOL to file a damage claim.
These Terms constitute the entire agreement between Customer and ZENDEX TOOL relating to the sale of products and services on the Site. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting us at the address provided below.
Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the Terms contained herein and in our invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these Terms or any purchase order or invoice related thereto. This section may not apply if there is a written contract between Customer and ZENDEX TOOL.
In the event any section or portion of a section of these Terms are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms, and the remaining terms shall continue in full force and effect.